Do I need a locksmith if my keys are locked in my car?
In most cases, no. If your keys are locked inside your vehicle, a roadside assistance provider like Hometown Auto Rescue can unlock your car quickly and safely. Locksmiths are typically needed for key cutting, ignition problems, or home and business locks — not standard vehicle lockouts.
Should I call my insurance or call you directly?
Many customers choose to call us directly because it often results in faster response times and clearer communication. When you call us, you speak directly with the people providing the service instead of a third-party call center. In many cases, you can submit your receipt to your insurance company for reimbursement.
Do you provide towing or winch-out services?
No. We are a roadside assistance–only company and do not offer towing or vehicle recovery services.
Can you stay with me if my vehicle needs additional help?
Our service is limited to the roadside assistance services we provide. If your vehicle requires assistance outside our scope, we may not be able to remain on scene.
How fast can you arrive?
Response times vary based on location, traffic, and call volume, but calling us directly often allows for quicker, more accurate arrival estimates.
Do you work with insurance or roadside programs?
Yes. We frequently assist customers who use insurance or roadside programs, and many customers also choose to call us directly and seek reimbursement.
Are you available nights and weekends?
Yes. We offer 24/7 roadside assistance.
Stuck and need help now?
Call Hometown Auto Rescue — Help Is On the Way